How Tenon Transforms Corporate Communications on ServiceNow

In today’s world, employees expect information to be timely, relevant, and easy to access. But most corporate communications teams still juggle scattered tools, disconnected data, and manual processes — all while trying to support fast-moving business priorities.

Tenon changes that.

Built natively on the ServiceNow Platform, Tenon gives corporate communications teams a unified, trusted way to deliver clear, consistent, and connected internal messaging at scale. With shared employee profiles, audience targeting, and built-in messaging tools, communicators finally get a single place to create, send, and measure content — without bolting on another system.

One Platform for All Internal Communications

Tenon is purpose-built for teams who want fewer tools and better outcomes. Because it lives directly within ServiceNow, communicators can design and launch internal emails, SMS updates, and critical announcements — all without relying on third-party platforms.

That means:

• No more exporting employee lists
  
• No more maintaining duplicate systems
  
• No more switching tools to send day-to-day updates
  
  

Everything happens in one enterprise-ready platform.

Practical Use Cases for Corporate Communications

Tenon supports a wide range of high-impact communications, giving teams the flexibility to reach employees wherever they are and however they work. Here are some common scenarios where organizations rely on Tenon:

Employee Newsletters

Deliver monthly or quarterly updates with company news, culture stories, leadership messages, and key initiatives — all built and sent directly from ServiceNow.

Urgent or Time-Sensitive Alerts

Send critical notifications instantly, including:

• Facility issues
  
• Shift changes
  
• Emergency updates
  
• IT outages or disruptions
  
  

SMS ensures employees see the information quickly, especially frontline or field-based staff.

Change Management & Organizational Updates

Share major announcements like restructures, leadership changes, new policies, or strategic initiatives with targeted employee groups.

HR & Benefits Communications

Promote open enrollment, new benefit offerings, training reminders, and onboarding updates with tailored email or SMS content.

IT & Operations Messaging

Distribute maintenance notices, system updates, and process changes with precision targeting to the impacted teams.

Event & Engagement Campaigns

Keep employees informed about town halls, learning programs, culture events, and engagement opportunities — right from the platform they already use.

These use cases become even more powerful when paired with native ServiceNow profile data and Tenon’s distribution tools.

Reach the Right Employees — Every Time

One of the biggest challenges in corporate communications is making sure the right people get the right message. Tenon solves this with precision segmentation powered by ServiceNow employee data — such as role, department, and location.

Tenon Corporate Communications

Communicators can deliver tailored updates to:

• New hires
  
• Frontline teams
  
• Leadership groups
  
• Regional employees
  
• Functional departments
  
  

…without ever touching a spreadsheet.

Track Engagement Across the Organization

Communications are only effective if you know what’s working. With Tenon and ServiceNow dashboards, teams can track opens, clicks, confirmations, and follow-through in real time.

This gives communicators actionable insights into:

• What messages resonate
  
• Where engagement gaps exist
  
• Which channels perform best
  
• How communication effectiveness varies across teams or regions
  
  

It’s the kind of intelligence corporate comms teams have wanted for years — now built directly into their workflow.

Deep Integration with ServiceNow Employee Center

Tenon doesn’t just help you send messages; it helps employees stay informed.

Communications can be embedded directly into ServiceNow Employee Center, creating a single hub where employees can read updates, access resources, and stay connected to what’s happening across the business.

This elevates the digital employee experience by meeting employees where they already work.

Why Corporate Communications Teams Choose Tenon

Tenon gives organizations the ability to:

• Deliver timely, relevant content at scale
  
• Ensure employees receive consistent, targeted communications
  
• Eliminate fragmentation caused by disconnected tools
  
• Strengthen trust through a unified communications platform
  
• Improve the employee experience with clear, streamlined messaging
  
  

In a world where internal communication is more important — and more complex — than ever, Tenon brings everything together simply, securely, and natively on ServiceNow.

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